Frequently Asked Questions million888 — All Your Answers, Right Here

You must be at least 18 years to register and use million888's services. We enforce strict age verification during the registration process. Any account found to belong to an underage user will be closed immediately and any remaining balance will be forfeited in accordance with our Terms & Conditions.

No. Each user is only allowed to have one account only. Creating multiple accounts is a serious violation of million888's Terms & Conditions and may result in the closure of all associated accounts, forfeiture of all balances and bonuses, and a permanent ban from the platform.

For forgot password: click "Forgot password?" on the login page, enter your Malaysian phone number, and an OTP will be sent to reset your password.

For forgot username: try logging in with your registered phone number or email. If the issue persists, contact our support team at support@million888.biz with proof of identity.

Log in to your account and go to "Account Settings" > "Personal Information". To change your phone number or email, you will need to complete an additional identity verification process, including an OTP sent to your old number and submission of a copy of your MyKad. This is to protect the security of your account.

For security purposes, accounts are temporarily locked after 5 failed attempts consecutively. Wait 30 minutes and try again, or use the "Forgot password?" function to reset your password via OTP. If your account remains locked after that, contact our 24/7 support via Live Chat.

Yes. If you wish to permanently close your account, contact our support team via Live Chat or email us at support@million888.biz. Please ensure all remaining balance has been withdrawn before your closure request is processed. Account closure takes 7 working days. Alternatively, you may use the Self-Exclusion feature under the Responsible Gaming section.

Yes, the million888 platform is fully available in Bahasa Malaysia. Our customer support also operates in Bahasa Malaysia 24/7. Malaysian users can access all games, account management, deposits, and withdrawals in their native language.

million888 accepts all major Malaysian payment methods:

• Touch 'n Go eWallet
• DuitNow (QR and Transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX Internet Banking — Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, and more
• Standard bank transfer

All transactions are processed within Malaysian Ringgit (MYR) only.

Minimum deposit: RM30 for all payment methods.
Maximum deposit: It depends on your chosen method — typically up to RM10,000 per transaction for e-wallets and up to RM50,000 for bank transfers. Daily limits may vary based on your account level.

For Malaysian e-wallets (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay): deposits are credited instantly within 1–3 minutes.

For FPX / Internet Banking: usually within 5–15 minutes depending on bank processing times.

If your deposit has not been credited after 30 minutes, please contact support with proof of payment (a screenshot or receipt).

million888 does not charge any fees for deposits from our end. However, some banks or e-wallet providers may charge a small transaction fee according to their own terms. We recommend checking your bank's or e-wallet's terms of service before making a deposit.

If a deposit fails:

• Check your e-wallet or bank account balance — funds may have been deducted even if the transaction failed
• Take a screenshot as proof of the transaction
• Check whether your deposit session has expired
• Try again with a different payment method
• Contact support with your transaction ID and proof of payment for a faster investigation

Yes. As part of million888's commitment to responsible gaming, you can set your own daily, weekly, or monthly deposit limits under "Account Settings" > "Responsible Gaming". Limits take effect immediately and can be reduced at any time.

Withdrawals are processed within varying timeframes depending on the method:

• E-wallet (Touch 'n Go, DuitNow, GrabPay, Boost): 15 minutes to 2 hours
• FPX / Bank Transfer: 30 minutes to 24 hours (business days)
• Withdrawals exceeding RM5,000: may require additional verification within 24 hours

Withdrawals are processed 24/7, including weekends and Malaysian public holidays.

Minimum withdrawal: RM50
Maximum withdrawal: Up to RM30,000 per day for standard accounts. VIP members enjoy higher limits.

Make sure you have met the wagering requirement for any bonus received before making a withdrawal.

Withdrawals may be rejected or delayed due to:

• Identity verification (KYC) not yet completed
• Bonus wagering requirements not yet met
• Bank account details do not match the registered username
• Suspicious account activity requires a security review
• Incomplete or invalid bank account details

Contact our support team with your withdrawal request ID for a prompt explanation and resolution.

Yes, identity verification (KYC — Know Your Customer) is required before your first withdrawal or when your cumulative withdrawal amount exceeds RM5,000. You will need to submit:

• Copy of MyKad (both sides)
• Proof of bank account or e-wallet ownership (dashboard screenshot)

The KYC process is typically completed within 24 business hours.

No. For security and anti-money laundering compliance, withdrawals can only be made to a bank account or e-wallet where the account holder's name matches the name registered on your million888 account. Withdrawals to third-party accounts are not permitted and will be automatically rejected.

A welcome bonus of up to RM888 is automatically credited to your account after your first deposit is successfully processed. Eligibility requirements:

• New accounts that have never received a bonus before
• Minimum first deposit of RM30
• Account verified (phone number and email)
• A 20x wagering requirement must be met before the bonus can be withdrawn

Wagering requirements refer to the total amount you need to bet before your bonus funds can be converted to cash and withdrawn.

Example: If you receive a RM100 bonus with a 20x wagering requirement, you must place a total of RM2,000 in bets (RM100 × 20) before the bonus becomes eligible for withdrawal. All game types count toward fulfilling the wagering requirement.

million888's weekly cashback is credited automatic every Monday for the previous week's activity. No manual claim is required. Cashback is worth up to 10% of your net losses over the week, depending on your VIP membership tier.

During registration, there is a "Referral Code" field you can fill in if you have one. Enter the referral code provided by your friend before submitting the registration form. Referral code cannot be added after the account has been successfully registered, so make sure you enter the code at the time of registration.

Validity periods vary by bonus type:

• Welcome bonus: 30 days from the date of credit
• Weekly cashback: 7 days from the date of credit
• Special promotional bonus: as stated in the relevant promotion's terms

Unused bonuses will expire automatically once the validity period ends.

million888 offers over 500 gaming options, including:

• Live Casino: Baccarat, Roulette, Blackjack, Sic Bo with real dealers
• Table Games: Multiple table game variants digital
• Poker: Texas Hold'em, Omaha, and more variants
• Slots: Hundreds of premium slots from the world's leading providers
• E-Sports: E-Sports Betting such as Dota 2, CS:GO, Mobile Legends

Yes. All games on million888 use Random Number Generator (RNG) that are certified and independently audited to ensure every game outcome is fully random and fair. Live Casino games are streamed in real time from licensed studios with real dealers, delivering a transparent and trustworthy experience.

Yes, the million888 platform is fully optimised for all mobile devices — iOS (iPhone) and Android (Samsung, Oppo, Xiaomi, Huawei, and more). All features including games, deposits, withdrawals, and account management are accessible directly from your mobile browser with no separate app download required.

Minimum bets vary by game type:

• Baccarat: from RM1 per hand
• Slots: from RM0.20 per spin
• Roulette: from MYR1 per bet
• Poker: from RM2 buy-in depending on the table
• Blackjack: from RM2 per hand

This allows all users to play within their own budget.

If your connection drops during an active game, your wagered funds are protected. Our system records the last game state, and once you log back in, you can resume or view the results of any completed round. If you notice any discrepancy in your account balance, contact support with the date and time of the incident.

million888 offers betting on a wide range of popular sports, both local and international:

• Football: Malaysia Super League, FA Cup, EPL, La Liga, Bundesliga, UCL
• Badminton: BWF World Tour, Thomas Cup, Uber Cup, All England
• Cricket: ICC World Cup, IPL, Ashes Series
• E-Sports: Dota 2, CS2, Mobile Legends, VALORANT, League of Legends
• Other sports: tennis, basketball, boxing, MMA

Yes! million888 offers a live betting which allows you to place bets while a match is in progress. Odds are updated in real time based on current match conditions. This is available for Malaysia Super League football, EPL, BWF badminton, cricket, e-sports, and more. Check Match Odds for the latest details.

Winnings are calculated based on odds at the time the bet is placed (not the odds at the time the match ends for pre-match bets). For live betting, the odds at the moment you click "Confirm" will apply.

Payments are credited to your account within 15 minutes after the official result is confirmed by the relevant sports authority.

If a match is cancelled before it begins, all bets will be fully refunded to your account within 24 hours.

If a match is postponed and resumes within 48 hours, the original bet remains valid. If it does not resume within 48 hours, a full refund will be issued. For matches that have passed the halfway point but were not completed, the result is typically determined by the score at the time of suspension.

Yes, million888 offers parlay (accumulator) which lets you combine 2 to 20 selections on a single bet slip for significantly higher combined odds. Parlays are available across all listed sports. Note: every selection in a parlay must win for the overall parlay to be graded as a win.

million888 employs multiple layers of data protection:

• 256-bit SSL encryption for all data communications
• Data stored on secure servers with restricted access
• Compliance with Malaysian data protection regulations
• Regular security audits by independent third parties
• 24/7 monitoring for unauthorised access attempts

Your personal information will not be sold or shared with third parties for marketing purposes without your consent. Please read our Privacy Policy us for full details.

2FA (Two-Factor Authentication) is an extra layer of security that requires you to enter an OTP from your phone in addition to your password when logging in. This means even if someone knows your password, they still cannot access your account without your phone.

To activate: Log in > Account Settings > Security > Enable Two-Factor Authentication > Follow the instructions.

Immediate steps to take:

1. Change your password immediately from the Security Settings section
2. Enable 2FA if you haven't already
3. Log out of all other active sessions
4. Review your recent login history and transaction records
5. Contact our support team instantly via Live Chat to report any suspicious activity

Our security team will investigate and take action within 2 hours.

Never. million888 will never ask for your password, credit card number, or any sensitive financial information via email, WhatsApp, SMS, or any social media platform. If you receive such a message claiming to be from million888, it is phishing attempts. Report it to us immediately at support@million888.biz.

million888 takes the protection of underage users seriously through:

• Mandatory age verification upon registration
• KYC verification requiring identity documents (MyKad)
• Active monitoring to identify underage accounts
• Parental control methods for shared devices

If you suspect an underage account, please report it to us immediately.

Visit the Responsible Gaming us for a complete guide on responsible gambling tools such as deposit limits, loss limits, time limits, temporary breaks, and self-exclusion. Our support team is also available 24/7 to assist users who need guidance on responsible gaming.